If you believe you have received a product in a damaged condition or if the packaging is tampered with before delivery, please refuse to accept the package and return it to the delivery person immediately. Also, contact us via WhatsApp at 7980405051 or email us at ipsitasboutiquehouse2025@gmail.com mentioning your Order ID. We will ensure that a replacement is arranged at no additional cost.
Please ensure that the product is returned with its original tag, packaging, and in unused condition.
DO’s & DON’Ts WHILE RECEIVING A PARCEL
- If the packaging appears damaged or tampered with, do not accept the parcel.
- The delivery agent’s responsibility is limited to delivering the package safely—no additional discussion is required.
- Do not offer tips to delivery personnel.
- Ensure someone is available at the delivery address between 11 AM to 6 PM. We cannot guarantee a prior call from the delivery agent.
RETURN POLICY
- If you face any issue, first contact us via WhatsApp 7980405051 or email ipsitasboutiquehouse2025@gmail.com.
- In case of damaged product, manufacturing defect, or wrong item delivered, notify us within 24 hours of receiving the order.
- Do not send any product back without prior confirmation from us. Unauthorized returns will not be accepted.
- Clearly mention all issues related to the order at the time of raising the request.
- Provide accurate details and images of the issue for quick resolution, as all returned items are thoroughly inspected.
- We arrange free pickup service through our courier partners. If you choose to send the product yourself, use a registered courier as instructed.
- Only the product amount will be refunded. Shipping charges are non-refundable.
- Return the product within 7 working days after approval. Items must be unused, unwashed, and in original condition with packaging and invoice.
- All returned products will be inspected, and appropriate action (replacement/refund) will be taken.
- Safe return shipping is the customer’s responsibility. We are not liable for damage or loss during return transit.
REASONS FOR EXCHANGE
- Defective item received
- Wrong item delivered
- Change of mind
REASONS WE DO NOT ACCEPT EXCHANGE
- Complaints about material after purchase (product details are clearly mentioned)
- Damage caused after delivery
- Request raised after 3 days of delivery
- Exchange already done once for the same order
- Heavily discounted products (25% or more) or promotional offers
Exchange Shipping Charges: Free (via our courier partner)
REFUND POLICY
Products are generally non-refundable. Refunds are only applicable in cases of:
- Manufacturing defects
- Damaged product received
- To request a refund, contact us via WhatsApp or email with order details.
- Refunds will only be processed if the issue is verified and approved by us
- No refund will be provided for damage caused by the customer
- Refunds will be initiated within 7 business days after receiving the returned product
- The amount will be credited as per your bank/payment provider guidelines
PRODUCT AVAILABILITY & EXCHANGE TERMS
- Exchange for the same design is subject to availability
- New product selection must be completed within 3 days after delivery
- Exchange is allowed only once per order
We offer exclusive and limited-edition sarees, including handcrafted and handloom products that may take 15–20 days to produce. Due to limited availability, some products may go out of stock.
In such cases:
- Customers may choose an alternative product
- If no suitable alternative is selected, a full refund will be provided
- Store credit may be offered based on order value and delay
COLOR & DESCRIPTION DISCLAIMER
At Ipsita Boutique House, we strive to display products as accurately as possible. However:
- Slight color variations may occur due to lighting, photography, or screen settings
- Handcrafted, hand-dyed, and handloom products may have minor irregularities, which are a sign of authenticity
- Fabrics with sequins or embellishments may experience slight shedding despite careful handling
- Texture and finish may vary slightly from machine-made products
These natural variations should not be considered defects.